What to do with high-speed free ETC? Analysis of hot topics across the Internet
Recently, the expressway toll-free policy and the use of ETC have become the focus of heated discussions across the network. The following is a summary of hot topics and practical guides in the past 10 days (as of October 2023) to help you quickly understand policy changes and operational procedures.
1. Ranking of hot topics on the entire network
| Ranking | Topic keywords | Search volume (10,000 times) | Main discussion platform |
|---|---|---|---|
| 1 | High speed free time | 285.6 | Weibo, Douyin |
| 2 | ETC deduction abnormality | 178.3 | Baidu, car enthusiasts forum |
| 3 | ETC usage during free period | 152.9 | WeChat, Zhihu |
| 4 | ETC equipment failure | 89.7 | Today's headlines |
2. Interpretation of expressway toll-free policy
According to the latest notice from the Ministry of Transport, the free passage policy for passenger cars with 7 seats or less will be implemented during the 2023 National Day holiday (September 29-October 6). ETC users should note:
| situation | Processing method |
|---|---|
| Free time entrance | Direct access to the ETC lane, no tolls will be charged |
| Free time exit | The system automatically identifies free vehicles |
| Across free periods | Calculated by segments based on actual travel mileage |
3. Solutions to common problems in ETC
In response to recent high-frequency complaints, the official response is compiled as follows:
| Question type | Solution | Consulting channels |
|---|---|---|
| Repeated deductions | Appeal through the "ETC Assistant" APP | 95022 hotline |
| Equipment failure | Go to service center for inspection and replacement | Provincial ETC public accounts |
| blacklist problem | Cancellation within 24 hours after payment of arrears | Bank cooperation outlets |
4. The five major issues that users are most concerned about
1.Do I need to remove the card during the free period?The official clearly stated that no operation is required and the system will automatically recognize it.
2.Can ETC vehicles use manual channels?Yes, but please note that receiving a CPC card may cause billing disputes.
3.How to charge for inter-provincial travel?The nationwide network system has achieved precise segmented billing.
4.What should I do if I am charged by mistake?Keep the screenshot of the pass record and appeal online through 12123APP.
5.How to deal with emergencies when the device is out of power?Manual passages can be used temporarily, and equipment can be replaced in a timely manner afterwards.
5. Comparison of ETC services in various provinces
| Province | Service response speed | Exception handling timeliness | Outlet coverage |
|---|---|---|---|
| Guangdong | Within 24 hours | 3 working days | 98% |
| Jiangsu | Within 12 hours | 2 working days | 95% |
| Sichuan | Within 48 hours | 5 working days | 90% |
Warm reminder:It is recommended to check the account status through the "China ETC Service" applet before traveling. During the free period, the traffic volume is heavy, so please keep the ETC device fully charged. In case of system failure, you can apply for a refund afterwards based on your pass record.
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